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Can I use promotional codes during my purchase online?

It is not necessary to use any promotional codes. In order to simplify the purchase process as much as possible, all applicable rebates will always be added automatically in the cart to always give you the best possible price.

I never received my order confirmation email, what should I do?

If this should happen, please contact one of our Customer Service agents at 1-844-680-2070 or either at or

How can I modify or cancel an order once it’s been placed?

You can make changes to or cancel your order until it ships. You will receive an email notification when your order ships. If you have not received such an email, please contact one of our Customer Service agents at 1-844-680-2070 or either at or

Can I take advantage of the Junior Alpine Ski Exchange Program online?

Since this exchange program involves the inspection of the returned equipment, unfortunately we are not able to honour this promotion online. To find the closest store near you in order to take advantage of this offer, please use our Store Locator. 

Will I receive the applicable promo cards from the Winter Fashion promotion with the delivery of my products?

Absolutely. The Winter Fashion promotion is applicable both online and in store and you will receive all applicable promo cards with the delivery of your order.