Can I use promotional codes during my purchase online?

It is not necessary to use any promotional codes. In order to simplify the purchase process as much as possible, all applicable rebates will always be added automatically in the cart to always give you the best possible price.

I never received my order confirmation email, what should I do?

It is possible that the confirmation email was moved to your junk mail folder. In the event that you have not received anything, please contact one of our Customer Service agents at or

Can I cancel or modify my order once it has been submitted?

After placing your order you may not be able to cancel or change it as our system is designed to process and ship orders immediately. Once you receive your order, simply return any unwanted items by following our Return Instructions. If you have not received such an email, please contact one of our Customer Service agents at or

Can I take advantage of the Junior Alpine Ski Exchange Program online?

Since this exchange program involves the inspection of the returned equipment, unfortunately we are not able to honour this promotion online. To find the closest store near you in order to take advantage of this offer, please use our Store Locator. 

Will I receive the applicable promo cards from the Winter Fashion promotion with the delivery of my products?

Absolutely. The Winter Fashion promotion is applicable both online and in store and you will receive all applicable promo cards with the delivery of your order.