Policy and return instructions/ Precautionary measures

Due to these difficult times resulting from COVID-19 and although there is progressive reopening of our stores, we’ve put in place some measures to encourage you to stay fit.

 

RETURN POLICY (FREE SHIPMENT)

For all purchased made online on the sportsexperts.ca site; returns may be done in store or free of charge through our Distribution Centre using a pre-stamped voucher included with your order. You will have 15 days following reception of an e-mail from Sports Experts/Atmosphere confirming your Return Authorization number allowing you to return your purchase.

Regarding orders made in store between March 4 and 18 2020 inclusively and this, following our regular return conditions, you’ll have 15 days following store reopening to return all purchases made.

 

PROCEDURE TO RETURN PURCHASED MERCHANDISE TO THE DISTRIBUTION CENTRE: 

Step 1 PREP
Step 2 PACK
Step 3 SHIP

PROCEDURE TO RETURN PURCHASED MERCHANDISE TO THE DISTRIBUTION CENTRE: 

  1. Pack the unused, undamaged item in its original packaging in the shipping box along with all instructions, parts and accessories.
  2. Stick the preprinted return label on the package. Be sure to remove any other labels or addresses written on the box to avoid confusion.
  3. Drop the package off at any Canada Post retail post office or mailbox. You won't have to pay anything, postage is prepaid.

That’s all! 

 

IMPORTANT: 

The following products cannot be returned to the distribution centre andcannot be reimbursed: socks, jock straps, mouth protectors, swimsuits, undergarments, sports bras, biking shorts and facemask. In addition, for safety reasons, no returns will be accepted on climbing equipment with certification such as: carabiners and connectors, straps, pads, ropes, harnesses, slings, quickdraws and belay devices.

The date on the postal stamp on the return package will be considered as the return date. All reimbursement will be done through the same method of payment as the initial payment. Merchandise returned to the Distribution Centre will be reimbursed to the account of the person who made the original purchase.