The following return policy applies only to purchases made at one of our Sports Experts stores in Canada or Atmosphere stores in Quebec. If you have made a purchase online at sportsexperts.ca please refer to the Online Return Policy. 

Refund

It will be our pleasure, upon presentation of the original cash receipt, to refund any new and unused merchandise, in its original packaging, within 15 days following its date of purchase at any Sports Experts in Canada or Atmosphere store in Quebec. All refunds will be made in the same form of payment as the original purchase.

The following items cannot be refunded or exchanged: swimsuits, biking shorts, undergarments, sport bras, socks, jock straps and mouth guards.

For security reasons there are no refunds or exchanges on climbing equipment with certification such as: carabiners and connectors, straps, pads, ropes, harnesses, slings, quickdraws and belay devices.

Exchange

It will be our pleasure, upon presentation of the original cash receipt, to exchange any new and unused merchandise, in its original packaging, within 30 days following its date of purchase at any Sports Experts in Canada or Atmosphere store in Quebec.

The following items cannot be refunded or exchanged: swimsuits, biking shorts, undergarments, sport bras, socks, jock straps and mouth guards.

For security reasons there are no refunds or exchanges on climbing equipment with certification such as: carabiners and connectors, straps, pads, ropes, harnesses, slings, quickdraws and belay devices.

Any purchase of customized products will be considered as a final sale and cannot be refunded or exchanged.

Layaway

An item may be set aside for 15 days with a deposit equal to 20% of the purchase value. The deposit is reimbursable within the 15 days following the original layaway transaction.

Service Shop

Upon presentation of the original cash receipt, initial binding installation and adjustments to alpine skis, cross-country skis, snowboards as well as initial skate sharpening will be provided free of charge by our qualified technicians at any Sports Experts in Canada or Atmosphere store in Quebec.

Warranty

It will be our pleasure, upon presentation of the original cash receipt, to repair or exchange any defective merchandise at any Sports Experts in Canada or Atmosphere store in Quebec. This guarantee does not cover normal wear and tear, improper use and accidental breakage. Hockey stick breakage during use will be subject to the manufacturer’s limited 30-day warranty and only in Sports Experts in Canada.