Update on RETURN POLICIES

Returns and exchanges are accepted in our stores.

Note: In the greater Montreal region where stores are offering only bike repair, maintenance and bike sales, no returns and exchanges will be accepted, except for bikes. For orders made in store between March 4 and 18,  2020 inclusively, in line with our regular return policy, you’ll have 15 days after the store fully reopens to return all purchases made.

 

RETURN POLICY (FREE SHIPMENT)

For all purchased made online on the sportsexperts.ca site; returns may be made free of charge through our Distribution Centre using a pre-stamped voucher included with your order. You will have 15 days following reception of an e-mail from Sports Experts/Atmosphere confirming your Return Authorization number allowing you to return your purchase.

PROCEDURE TO RETURN PURCHASED MERCHANDISE TO THE DISTRIBUTION CENTRE: 

Step 1 PREP
Step 2 PACK
Step 3 SHIP

Here is the procedure for making a return:

  1. Pack the unused, undamaged item in its original packaging in the shipping box along with all instructions, parts and accessories.
  2. Stick the preprinted return label on the package. Be sure to remove any other labels or addresses written on the box to avoid confusion.
  3. Drop the package off at any Canada Post retail post office or mailbox. You won't have to pay anything, postage is prepaid.

That’s all! 

IMPORTANT:

The following products cannot be returned to the distribution centre: socks, jock straps, mouth protectors, swimsuits, undergarments, sports bras and biking shorts. In addition, for safety reasons, no returns will be accepted on climbing equipment with certification such as: carabiners and connectors, straps, pads, ropes, harnesses, slings, quickdraws and belay devices.

We are doing our best to serve you, but do to the existing situation, it may take longer than usual to process returns at our distribution centre. We thank you for your patience.

IN-STORE RETURNS

You can also return the products in any Sports Experts store throughout Canada or Atmosphere store in the province of Québec only.

We accept returns and exchanges in our stores . We’ve put additional health and safety measures in place. See our store locator for store opening hours.

  1. Place the unused and undamaged item in its original packaging in the shipping box as well as all instruction, pieces and accessories so that the proper credit be applied to your account.
  2. Bring your electronic receipt with you to the store as proof of payment and confirmation of the amount paid.
  3. To ensure a credit, products must be returned within 15 days following reception of an e-mail from Sports Experts/Atmosphere confirming your purchase.
  4. If your purchase was totally or partially paid with a promotional card, in-store reimbursement will be done through the same method of payment as the initial payment; you will therefore receive a promotional card if the promotion is still valid. If the promotion is no longer valid, you’ll receive a reimbursement in the form of a gift card in the amount equalling the amount of the promotional card.

IMPORTANT : 

The following products cannot be returned: socks, athletic supports, mouth pieces, swimwear, underwear, sports bras and bike shorts. Furthermore, for security reasons, no returns will be accepted on climbing equipment with certification such as: carabiners and connectors, straps, protections, ropes, harnesses, quickdraws, security and belay equipment.

However, you may return the following products: swimwear, underwear, sports bras and bike shorts purchased on line SOLELY if you’ve selected the option "Deliver to store" and you’ve tried on the product in store when you retrieved your order. If you’ve left the store without trying the product beforehand, no return will be possible.

The date on the postal stamp on the return package will be considered as the return date. All reimbursement will be done through the same method of payment as the initial payment. Merchandise returned to the Distribution Centre will be reimbursed to the account of the person who made the original purchase.

 

EXCHANGES

We’ll be happy, on presentation of your electronic receipt, to exchange new unused items (placed in its original packaging) returned to us within 30 days following reception of an e-mail from Sports Experts/Atmosphere confirming your purchase and this in any Sports Experts in Canada or Atmosphere in the province of Québec (stores (excluding stores in the greater Montreal region only offering bike repair, maintenance and sales.) No exchanges can be made via the Sports Experts/Atmosphere Distribution Centre.

View store opening hours with our store locator.

The following products cannot be reimbursed or exchanged: socks, athletic supports, mouth pieces, swimwear, underwear, sports bras and bike shorts. Furthermore, for security reasons, no returns will be accepted on climbing equipment with certification such as: carabiners and connectors, straps, protections, ropes, harnesses, quickdraws, security and belay equipment.

CUSTOMER SERVICE

We thank you for your understanding during these challenging times.

For all questions, requests or additional information, please contact:

service.sportsexperts@fglsports.com ou service.atmospherefr@fglsports.com.

Wait times may be longer than usual due to the existing situation.  We thank you for your patience.

STAY FIT. LIVE WELL.