In-Store Purchases

RETURN POLICY FOR IN-STORE PURCHASES

centre d'aide

The following return policy applies only to purchases made at one of our Sports Experts stores in Canada or Atmosphere stores in Quebec. If you have made a purchase online at sportsexperts.ca please refer to the Online Purchases Return Policy.

In-store return

Return any new, unused and unworn item purchased online or in store in its original packaging, with your receipt, to any Sports Experts and Atmosphere store near you.

If the returned item is not in new, unused or unworn condition, we reserve the right to refuse the return and the refund.

What products are excluded?

  • Jock straps, mouth protectors and facial coverings / masks. Additionally, socks, swimsuits, undergarments, sports bras, biking shorts and headphones.
  • Certified climbing equipment, such as carabiners and connectors, slings, protections, ropes, harnesses, quickdraws, safety and belay devices.

What are the return fees?

No fees.

How are refunds processed in store?

We are happy to refund any new, unused and unworn item in its original packaging, upon presentation of the original cash receipt, within 15 days of its purchase at any Sports Experts store in Canada or Atmosphere store in Quebec. All refunds will be made in the same form as the original payment.

If the returned item is not in new, unused and unworn condition, we reserve the right to refuse the return and the refund.

What is the refund processing time?

No delay.

How are exchanges processed in store?

We are happy to exchange any new, unused and unworn item in its original packaging, upon presentation of the original cash receipt, within 30 days of its purchase at any Sports Experts store in Canada or Atmosphere store in Quebec.

We recommend contacting a store to confirm availability of an item before your visit. Store inventory is updated every hour on our website. For this reason, there may be discrepancies during store hours. Also, note that inventory may vary from one store to another.

Can I return something that I bought on sale?

Yes, it is possible to return an item that was purchased at a discount or on clearance while respecting our return policy.


Warranties

For online orders and store purchases: please visit a Sports Experts and Atmosphere store near you to inquire about our suppliers’ warranty policy.

This warranty does not cover normal wear and tear, improper use and accidental breakage. Hockey stick breakage during normal use will be subject to the manufacturer’s limited 30-day warranty (only in Sports Experts stores in Canada).


Layaways

An item may be set aside for 15 days with a deposit equal to 20% of the purchase value before taxes. The deposit is reimbursable within the 15 days following the original layaway transaction.


Services shop

Upon presentation of the original cash receipt, initial binding installation and adjustments to alpine skis, cross-country skis, snowboards, initial skate sharpening and more will be provided free of charge by our qualified technicians at any Sports Experts in Canada or Atmosphere store in Quebec. For more details, please visit the In-Store Services page.

Get in touch with our Customer Service

Do you still have other questions? Check out the different options available to contact our customer service team.

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