Online and In-Store Purchases

IN-STORE SERVICES AND PURCHASES

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In-Store Services

Check out our Services page for full details on in-store equipment tuning, maintenance and repair.

Can I get skis and snowboards purchased online fitted at the store?

Absolutely! The initial fitting of ski and snowboard bindings purchased online is offered FREE OF CHARGE in all of our stores. To proceed, please come in-store with your equipment, ski boots and receipt.

Please verify the opening hours of the store before leaving by visiting our page Find a store.

Can I get skates purchased online sharpened at the store?

Absolutely! The initial sharpening of skates purchased online is offered FREE OF CHARGE in all of our stores. To proceed, please come in store with your skates and receipt.

Please verify the opening hours of the store before leaving by visiting our page Find a store.

Is it possible to do a layaway?

An item may be set aside for 15 days with a deposit equal to 20% of the purchase value before taxes. The deposit is reimbursable within the 15 days following the original layaway transaction. For more information, contact your nearest store.


In-Store Purchases

I saw something in store but cannot find it on your website. Is this normal?

Yes, this can happen. Certain stores may have a larger selection than the website. Selection may also vary from one store to another.

Are all prices displayed online the same as in store?

Yes. Don’t stress over finding the right deal, all prices displayed online are identical in store.

I notice on your site that the product was available in store, yet it is out of stock upon my arrival. Is this normal?

Please note the stores’ inventory is updated every hours on the website. As a result, you can contact the nearest store to confirm a product availability before leaving.

I saw a recall for products sold at Sports Experts and Atmosphere. What should I do?

Our customer service team can assist you in this process. You can reach them by email at support@sports-experts.heyday-mail.com. The store representatives can also help you.

The store near me does not have the item I am looking for. Can you transfer it from another store?

Since all our stores are franchises, we are unable to transfer items between stores. We encourage you to visit our stores and see their vast selection in person.

Get in touch with our Customer Service

Do you still have other questions? Check out the different options available to contact our customer service team.

Contact us